Amazon CEO says generative AI will 'reinvent virtually every customer experience'
Amazon CEO Andy Jassy thinks generative AI will "reinvent virtually every customer experience" as it grows.
Amazon CEO Andy Jassy thinks generative AI will "reinvent virtually every customer experience" as it grows.
The tech giant offers million of different products to be delivered at speed to customers around the world and now the boss has explained that the utulisation of articicial intelligence will have an impact on both cusotmers and eomployees in a psitive way.
He said: "Generative AI is going to reinvent virtually every customer experience we know, and enable altogether new ones about which we’ve only fantasized. The early AI workloads being deployed focus on productivity and cost avoidance (e.g. customer service, business process orchestration, workflow, translation, etc.). This is saving companies a lot of money. Increasingly, you’ll see AI change the norms in coding, search, shopping, personal assistants, primary care, cancer and drug research, biology, robotics, space, financial services, neighborhood networks—everything.
Jassy noted that some of those areas are already experiencing a rapid "growth" and while the shift will take years to perfect, it should all be in place within the next decde.
He added: Some of these areas are already seeing rapid progress; others are still in their infancy. But, if your customer experiences aren’t planning to leverage these intelligent models, their ability to query giant corpuses of data and quickly find your needle in the haystack, their ability to keep getting smarter with more feedback and data, and their future agentic capabilities, you will not be competitive. How soon? It won’t all happen in a year or two, but, it won’t take ten either. It’s moving faster than almost anything technology has ever seen.."
